Terms and Conditions

Terms and Conditions

The Water Mountain Catalog is intended to be a convenient, safe way of purchasing Water Mountain Inc's special events, packages, and private lessons.  More extensive arts information is detailed on Water Mountain's main site, www.h2omt.com .

All courses of in person instruction will require the completion of supporting paperwork in the physical studio, prior to the rendering of the course of instruction.  This paperwork may be completed prior to purchase on this site or after purchase on this site.  In the event the course is for a minor, a parent or guardian will be needed to complete the documents.

Security of Your Financial Information

Water Mountain does not store the credit card information that you are entering into the Check Out when completing a transaction.  Once you press SUBMIT, your credit card info is transmitted to STRIPE (the credit card processor) via a secure Globalsign SSL connection.  At no time do we see your numbers or have access to them.  If you chose to store your financial information for your convenience, it is stored at STRIPE.

Money-Back, Worry Free Online Purchase Guarantee Of Services

We make a great effort to clearly describe the features and terms of any products or services that we offer.  

Misunderstandings do periodically occur.  In the event that you feel that there is any significant difference between what you believed the service to be and the service defined in our supporting documents, prior to the signing of the contracts, we will cancel your purchase and refund every penny that you paid for that service.

After you have accepted the contract, we will honor the guarantees that are associated with that specific service, as defined on the product page or in the contract.

Gift Certificates

Gift certificates may not be refunded for cash.  In the event of a refund, the value will be returned to the customer in the form of a gift certificate.

Gift certificates can not be used to purchase recurring services (e.g. recurring monthly private lessons) or subscriptions.  This is a limitation imposed by the payment processor, and there is no way for us to bypass it.

Coupons

Coupons may not be combined.

Physical Goods

Pre-Orders and Out of Stock Items

Pre-orders take between 7 and 10 days to arrive from our suppliers.  We ship the next business day after pre-orders arrive at our facility.

In the event a pre-order is part of a larger order with in stock items, the entire order will be held until the pre-order items are prepared to ship.

In the event that an ordered item is out of stock when you order, we will treat the item as a pre-order item with one exception.  In the event an out of stock item is part of a larger order, we will ship the in-stock items immediately.  The out of stock item will be shipped at our expense the next busioness day after arrival.

Refunds

Please use the refund menu category.

Product may be returned for a full refund within 14 days of the order in new, and unused condition.  Buyer is responsible for return shipping.

Orders must be accompanied with a Return Merchandise Authorization (RMA) or they will be refused and returned at buyer's expense.